April 3, 2020

With all the negative news floating around out there from every media source in the world, I would like to bring a bit of sunshine into your business world…because there is so much for us to not only be thankful for but to take advantage of during this difficult time.Remember doing your SWOT analysis…hopefully you

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Has Your SWOT Analysis Changed? Now There are More “O”pportunities

March 25, 2020

While doing my normal morning reading, I happened to jump on to Facebook to check in and see if anyone I know was in trouble or having a difficult time. Something I hope someone is doing for me as well so we can all help each other. Then I came across this… In times of

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Disgusting…Preying on FUD is Just WRONG

March 19, 2020

This is not a post or update about the COVID-19 Coronavirus…there is enough of that going on these days. This is about the chaos created from any kind of uncertainty or disruption, including something as horrific as COVID-19. About how we, as individuals and organizations can do something to help each other during this unique

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We Can All Be “Customer Obsessed” in Times of Chaos and Help Others

March 5, 2020

If there is one problem I see over and over when talking to business leaders, it’s the “lack of Consistency.” It doesn’t really matter what area of the business we are talking about, if they don’t have consistency, they can’t be efficient and they certainly can’t be Customer Obsessed or deliver a Customer Experience their

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Consistency is the “Secret Ingredient” to Everything…Here’s How to Get It

February 28, 2020

If I had a dollar for every email I have gotten over the years telling me they can “teach” me how to build a winning and game changing culture, I’d be set for life. I’m sure you have gotten these as well. If you are a leader of any kind you have gotten one of

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Culture Can’t be “Taught”…it is “Demonstrated”

February 18, 2020

Having effective leadership is absolutely critical for an organization to be successful and grow. No one disagrees with this. But the question I would propose is this, “Do you have as much emphasis on leadership for your customers as you do for your employees?” Tough question…let me share with you some different ways to think

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Leadership is Not Just For Employees…it STARTS With Your Customers