Stories and Posts to help you become a “REMARK”able™ organization
March 23, 2009
Last Wednesday I had the distinct pleasure of speaking to one of the most influential and well respected business groups in the area – Bellevue Chamber of Commerce’s EBRT (Eastside Business Roundable). This group is comprised of some of most well known business leaders in both Seattle and Bellevue. Why was I there? They were interested, …
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March 12, 2009
I had the opportunity to speak to a great group of small and middle market business owners and executives yesterday that were part of The Seattle Executives Association – what a great group of people! This is an executive networking group that has been around for 90 years and has a very rich history and …
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March 10, 2009
I wanted to apologize to my readers for going “dark” the past four or 5 days and my blog being down. Unfortunately, this was not something in my control and didn’t even know it was happening until a reader pointed it out to me on Friday. As it turns out, there was something that went …
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March 6, 2009
One issue that seems to resonate in the market is who companies care about the most – NEW customers or CURRENT customers? What I find out there is an incredible discrepancy between what is “said” and what is “acted” out by companies. Too often a business tells its existing customers that they are the MOST …
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February 25, 2009
When are companies going to GET IT – the customer has a voice about the experience they want from a company. Unless companies can dial into this experience, they will become irrelevant. A great article that supports this and has the numbers to back it us is the Internet Retailer and their article, “Companies fail to measure …
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February 19, 2009
I recently read and article about the new head of Newsweek magazine and how he, Tom Ascheim, is having to transform the magazine if they are going to survive. While I am not a big fan of the print media overall because of how they sensationalize almost everything, I do have to agree with Tom …
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