Articles, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation, Promises, Relationships, Trust Don’t be fooled again…I just read an interesting article in Marketing Profs that I wanted to share ... Read More
Articles, Humor, Social Media, Social Networking Friday Humor…I thought I would take a bit of a break today and share some ... Read More
Articles, Business Strategy, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation, Seattle Business Starbucks – a lesson we can all learn from…Since I live in “Starbucks land” and “Microsoft land” there doesn’t seem to be a ... Read More