Best Practices | WOM10 - Part 25

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Category: Best Practices

Best Practices, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation

Give your CUSTOMERS away…

Yes, you heard me right – Give your CUSTOMERS away to the competition. OK, ...

Best Practices, Customer Experience, Expectations, Increased Profitability, Market Differentiation

If you don’t know the gap…

If you don’t know the gap between what your “employees perception” and your “customers ...

Best Practices, Business Strategy, CEO Insights, Customer Loyalty, Economy, Employee Retention, Promise-Driven Organizations, Promises, Trust

Transparency – use it or lose it…

I just read a great article in Harvard Business Publishing, “In a downturn, please ...

Best Practices, Customer Experience, Customer Loyalty, Customer Service, Expectations, Promises, Relationships

Olympics and your customers…

It just wouldn’t be appropriate to not have at least one blog entry related ...

Best Practices, Business Strategy, CEO Insights, Customer Loyalty, Economy, Increased Profitability, Market Differentiation

Strategy – do you really need one?

When economic times become more and more uncertain this question seems to come up ...

Best Practices, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation, Relationships

Customers DEMAND more than niceties…

I just read an article that I wanted to share with you. It is ...

Best Practices, Customer Experience, Customer Loyalty, Customer Service, Employee Retention, Relationships

Dumb it down for best results…

Today I read two blogs that were focused on something we have been preaching ...

Best Practices, Customer Experience, Customer Loyalty, Expectations, Market Differentiation, Relationships, Social Media, Trust

STOP surveying your customers…

I get asked this question all the time, “Should we just survey our customers ...

Articles, Best Practices, Business Strategy, Customer Experience, Customer Loyalty, Customer Service, Economy, Expectations, Increased Profitability, Market Differentiation

5 Additional Steps to Customer Domination…

I wrote and article about a month ago titled, “Be Disruptive, Build Loyalty and ...

Best Practices, Business Strategy, Customer Experience, Customer Loyalty, Employee Retention, Promise-Driven Organizations, Promises, Relationships, Trust

Simplicity – Simply the right answer…

One of the key “mantra’s” that I live by and what I strive to ...