Best Practices, Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Market Differentiation, Uncategorized

I’m inspired…Lovemarks

I have been reading and listening to some speeches given by Kevin Roberts, Worldwide ...

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Best Practices, Breaking News, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Employee Retention, Increased Profitability, Market Differentiation, Trust

Keeping it simple…

The Wharton School of Business online newsletter, http://knowledge.wharton.upenn.edu/index.cfm, had an excellent discussion (and video ...

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Best Practices, Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Employee Retention, Increased Profitability, Market Differentiation

“Executable” Strategy is the clear “Winner”

For the past number of years we have been talking about how everything needs ...

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Best Practices, Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Economy, Employee Retention, Market Differentiation, Promise-Driven Organizations

Carly Fiorina got it right…

Carly Fiorina, a household name in the business world, was a guest speaker at ...

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Best Practices, Breaking News, Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Economy, Employee Retention, Expectations, Increased Profitability, Market Differentiation, Promise-Driven Organizations, Promises, Relationships, Seattle Business, Trust

“Marry Your Customer” – Well, sort of…

I just recently released an article, “Marry Your Customer – Creating Trusted, Loyal Relationships,” ...

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Best Practices, CEO Insights, Customer Experience

Best Practices – Rants and Raves

Here’s a Best Practice for you: try networking on Linkedin.com.  For some unknown reason, probably divinely ...

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