Best Practices, Breaking News, Business Strategy, Customer Experience, Customer Loyalty, Employee Retention, Increased Profitability, Market Differentiation, Relationships, Social Media, Social Networking

Stay tuned for some changes…

In the upcoming days and weeks you will start to see some changes happening ...

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Breaking News, Customer Experience, Customer Loyalty, Customer Service, Promises, Relationships

Einstein got it right…

I don’t know how many of you enjoy reading about Einstein or not but ...

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Best Practices, Breaking News, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Employee Retention, Increased Profitability, Market Differentiation, Trust

Keeping it simple…

The Wharton School of Business online newsletter, http://knowledge.wharton.upenn.edu/index.cfm, had an excellent discussion (and video ...

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Breaking News, Expectations, Uncategorized

Sorry for the “gap”…

Let me start by just saying the Customer Experiences Blog is BACK!! I apologize ...

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Breaking News, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Expectations

A GREAT Resource for CEO’s

I wanted to let our readers know of a site that is not only ...

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Best Practices, Breaking News, Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Economy, Employee Retention, Expectations, Increased Profitability, Market Differentiation, Promise-Driven Organizations, Promises, Relationships, Seattle Business, Trust

“Marry Your Customer” – Well, sort of…

I just recently released an article, “Marry Your Customer – Creating Trusted, Loyal Relationships,” ...

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Breaking News, Economy, Seattle Business

Eastside Economic Forecast

The Bellevue Chamber of Commerce presented the Eastside Economic Forecast Breakfast November 15th at ...

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Breaking News, Seattle Business

MIT Enterprise Forum: Video Games

Just a note to let everyone know about the upcoming MIT Enterprise Forum on ...

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Breaking News, Promises, Relationships, Trust

Business Alliances – Upcoming Seminar

Heads up to anyone that’s considering a Business Alliance.  There’s an upcoming seminar this Wednesday, ...

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