“Image courtesy of Stuart Miles / FreeDigitalPhotos.net” Customers are complaining about our service…LOWER THE ...
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Advocates, Brand, Business Strategy, Customer Experience, Customer Focused, Customer Satisfaction, Customer Service, Helping, Leadership, Market Differentiation, Mind Shift, Social Media, Social Media for CEOs, Strategy, Viral Marketing, Voice of the Customer, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing
Somehow these words don’t go together but they are exactly what we deliver to ...
Business Strategy, CEO, Customer Experience, Customer Experience 2.0, Customer Focused, Customer Loyalty, Customer Satisfaction, Customer Service, Increased Profitability, Leadership, Market Differentiation, Mind Shift, Passion, Results, Social Media, Strategy, Voice of the Customer, WOM on Steroids, Word-of-Mouth
“Image courtesy of imagerymajestic / FreeDigitalPhotos.net” Who hasn’t heard the phrase, “Do what I ...
Are you memorable? As a business/organization, or individual, or product, or service? People talk ...
“Passion” generally takes the backseat to “Promotion” – it is just way easier to ...
It happened again last week…when I was giving a speech, someone asked me who ...
Everyone in business and beyond knows the meaning of “using a Silver Bullet” – ...
Advocates, Authenticity, Business Strategy, Customer Experience, Customer Experience 2.0, Engagement, Marketing, Mind Shift, Passion, Pull Marketing, Relationships, Results, Social Media, Strategy, Transparency, Trust, Trusted Relationships, WOM on Steroids, WOM10, Word-of-Mouth, Word-of-Mouth Marketing
Word-of-Mouth has been around since the beginning of time – no one will every ...
In the 100+ speeches I give every year, this one question is definitely in ...
I had the privilege of speaking to a great group of marketing leaders from ...