Advocates, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, CEO Insights, Communication, Consistency, Culture, Customer Centric, Customer Experience, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Differentiate, Economy, Engagement, Helping, Increased Profitability, Innovation, Leadership, Market Differentiation, Mind Shift, Promises, Relationships, Results, Retention, ROI, Strategy, Trust, WOM on Steroids, Word-of-Mouth

The “Tipping Point” for Increasing Customer Profitability

In almost every speech I give, one of the CEOs or business leaders in ...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Brand, CEO, CEO Insights, Culture, Customer Centric, Customer Experience, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Satisfaction, Customer Service, Differentiate, Engagement, Increased Profitability, Interaction, Leadership, Market Differentiation, Mind Shift, Results, Retention, Risk, Strategy, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth

Stop “SATISFYING” Your Customers to Build Loyalty

In case you didn’t get the memo, “Customer Satisfaction” is dead…buried…no longer relevant. At ...

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Advocates, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, CEO Insights, Consistency, Creativity, Culture, Customer Centric, Customer Experience, Customer Loyalty, Customer Obsessed, Customer Retention, Differentiate, Engagement, Helping, Increased Profitability, Leadership, Market Differentiation, Marketing, Mind Shift, Passion, Pull Marketing, Push Marketing, Relationships, Results, Retention, ROI, Traditional Marketing, Trust, Trusted Relationships, Viral Marketing, Voice of the Customer, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing

Sorry AT&T…you have it Wrong

I was watching a football game the other day and happened to catch a ...

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Advocates, Articles, Authenticity, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, CEO Insights, Consistency, Culture, Customer Centric, Customer Experience, Customer Feedback, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Service, Differentiate, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Marketing, Mind Shift, Passion, Relationships, Results, Retention, ROI, Strategy, Tools, Trust, Trusted Relationships, Viral Marketing, Voice of the Customer, WOM on Steroids, Word-of-Mouth

STOP “Customer Appreciation”

How many times have you seen a sign or message announcing this is “CUSTOMER ...

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Advocates, becoming REMARKable, Best Practices, Business Strategy, CEO, CEO Insights, Communication, Consistency, Creativity, Culture, Customer Centric, Customer Experience, Customer Feedback, Customer Focused, Customer Journey, Customer Obsessed, Economy, Engagement, Helping, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Passion, Results, ROI, Strategy, Voice of the Customer

Try THIS…it Will Change Your Business…FOREVER!

How many of you are getting blasted by emails from everyone and anyone with ...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, CEO Insights, Creativity, Culture, Customer Centric, Customer Experience, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Economy, Employee Retention, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Passion, Relationships, Results, Retention, Risk, ROI, Strategy, Transparency, Trust, Trusted Relationships, WOM on Steroids, Word-of-Mouth

Has Your SWOT Analysis Changed? Now There are More “O”pportunities

With all the negative news floating around out there from every media source in ...

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Advocates, Authenticity, becoming REMARKable, Breaking News, Business Strategy, CEO, CEO Insights, Communication, Consistency, Content Marketing, Creativity, Culture, Customer Centric, Customer Obsessed, Customer Retention, Customer Service, Economy, Employee Retention, Engagement, Expectations, Helping, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Passion, Promises, Relationships, Results, Risk, Strategy, Tools, Transparency, Trust, Trusted Relationships, Voice of the Customer

Disgusting…Preying on FUD is Just WRONG

While doing my normal morning reading, I happened to jump on to Facebook to ...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Business Strategy, CEO, Communication, Consistency, Content Marketing, Creativity, Culture, Customer Centric, Customer Experience, Customer Focused, Customer Obsessed, Economy, Engagement, Expectations, Helping, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Passion, Relationships, Strategy, Tools, Trust, Trusted Relationships, Viral Marketing, Voice of the Customer, WOM on Steroids, Word-of-Mouth

We Can All Be “Customer Obsessed” in Times of Chaos and Help Others

This is not a post or update about the COVID-19 Coronavirus…there is enough of ...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, CEO Insights, Communication, Consistency, Culture, Customer Centric, Customer Experience, Customer Focused, Customer Journey, Customer Loyalty, Customer Obsessed, Customer Retention, Customer Service, Engagement, Expectations, Helping, Increased Profitability, Innovation, Interaction, Leadership, Market Differentiation, Mind Shift, Random Acts of Excellence and Chaos, Results, Retention, Risk, ROI, Strategy, Training, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth

Consistency is the “Secret Ingredient” to Everything…Here’s How to Get It

If there is one problem I see over and over when talking to business ...

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Advocates, Authenticity, becoming REMARKable, Best Practices, Brand, Business Strategy, CEO, CEO Insights, Communication, Culture, Customer Centric, Customer Experience, Customer Obsessed, Employee Retention, Engagement, Expectations, Increased Profitability, Innovation, Interaction, Leadership, Listening, Market Differentiation, Mind Shift, Passion, Promises, Relationships, Results, Retention, Risk, ROI, Strategy, Transparency, Trust, Trusted Relationships

Culture Can’t be “Taught”…it is “Demonstrated”

If I had a dollar for every email I have gotten over the years ...

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