Best Practices, Business Strategy, CEO Insights, Customer Loyalty, Economy, Employee Retention, Promise-Driven Organizations, Promises, Trust

Transparency – use it or lose it…

I just read a great article in Harvard Business Publishing, “In a downturn, please ...

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Best Practices, Business Strategy, CEO Insights, Customer Loyalty, Economy, Increased Profitability, Market Differentiation

Strategy – do you really need one?

When economic times become more and more uncertain this question seems to come up ...

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CEO Insights, Customer Experience, Customer Loyalty, Increased Profitability, Market Differentiation

CEO – “Chief EXPERIENCE Officer”

I have a new title for all you executives out there – Chief EXPERIENCE ...

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Best Practices, Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Market Differentiation, Uncategorized

I’m inspired…Lovemarks

I have been reading and listening to some speeches given by Kevin Roberts, Worldwide ...

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Best Practices, Breaking News, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Employee Retention, Increased Profitability, Market Differentiation, Trust

Keeping it simple…

The Wharton School of Business online newsletter, http://knowledge.wharton.upenn.edu/index.cfm, had an excellent discussion (and video ...

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Breaking News, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Expectations

A GREAT Resource for CEO’s

I wanted to let our readers know of a site that is not only ...

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Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Increased Profitability, Market Differentiation

TRUST and LOYALTY – Maybe organizations are finally getting it?

I just read a very interesting article in the Deloitte Review (Deloitte Review is ...

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Best Practices, Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Employee Retention, Increased Profitability, Market Differentiation

“Executable” Strategy is the clear “Winner”

For the past number of years we have been talking about how everything needs ...

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Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Economy, Employee Retention, Increased Profitability, Market Differentiation, Relationships

Collective Amnesia “forgets” about the Customer

I just read an article and felt compelled to share some thoughts about it ...

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