Best Practices, Brand, Business Strategy, CEO, CEO Insights, Customer Experience, Customer Focused, Customer Loyalty, Economy, Expectations, Leadership, Market Differentiation, Results, Strategy, Voice of the Customer

Jack Welch got it Right…even for Customers

There is a famous quote I always loved from Jack Welch, famous CEO from ...

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Advocates, Brand, Business Strategy, CEO, CEO Insights, Cost of Sale, Increased Profitability, Interaction, Leadership, Market Differentiation, Marketing, Mind Shift, Relationships, Results, ROI, Sales, Strategy, Trust, Trusted Relationships, Word-of-Mouth, Word-of-Mouth Marketing

Thinking “Long-Tail” is even more critical in “Quick Results” World

“Image courtesy of Cooldesign/ FreeDigitalPhotos.net” We all want it FAST…in fact, we all want ...

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Business Strategy, CEO Insights, Customer Experience, Customer Experience 2.0, Customer Focused, Customer Loyalty, Customer Satisfaction, Customer Service, Engagement, Expectations, Innovation, Leadership, Market Differentiation, Mind Shift, Results, Risk, ROI, Social Media, Social Networking, Strategy, Viral Marketing, Voice of the Customer, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing

Want to be in “Control” of your Customers…think Experience, not Product

Do you think you control our product/service with your customers? Think again… Today your ...

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Authenticity, Best Practices, CEO, CEO Insights, Employee Retention, Helping, Increased Profitability, Leadership, Passion, Relationships, Strategy

Meet Ron Dohr – when Character wins…

A few weeks ago I had the pleasure of sitting down and talking with ...

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Blogging, CEO, CEO Insights, Helping, Mind Shift, Passion, Results, Social Media, Social Media for CEOs, Social Media for Executives, Storytelling

CEOs can’t blog…really?

Last week I had a very interesting conversation with the CEO of a medium ...

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Authenticity, Blogging, CEO, CEO Insights, Engagement, Leadership, Passion, Storytelling, Transparency

Perfectionism is your ENEMY!

I was talking to my good friend and client, Michael Lee, the other day ...

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Breaking News, CEO Insights, Customer Experience 2.0, Economy, Increased Profitability, Market Differentiation, Relationships, Seattle Business, Social Media, Social Networking

EBRT embraces Social Media…

Last Wednesday I had the distinct pleasure of speaking to one of the most ...

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Breaking News, CEO Insights, Relationships, Seattle Business, Social Media, Social Networking

Seattle Executives Association

I had the opportunity to speak to a great group of small and middle ...

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Articles, Best Practices, CEO Insights, Customer Experience, Customer Experience 2.0, Customer Loyalty, Economy, Market Differentiation, Promise-Driven Organizations, Promises, Relationships, Sales, Trust

Love it or…

I recently read and article about the new head of Newsweek magazine and how ...

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Best Practices, Business Strategy, CEO Insights, Customer Loyalty, Economy

Don’t give in – keep INNOVATING and LEAD…

I was reading an article in the Harvard Business Publishing Blog on Warren Buffet and his views of ...

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