Customer Experience 2.0 | WOM10 - Part 3

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Category: Customer Experience 2.0

Best Practices, Customer Experience, Customer Experience 2.0, Customer Loyalty, Customer Service, Market Differentiation, Trust

Nashville delivers an experience – but did it build “Loyalty”?

Loyalty is not built overnight, but it can start with a single event. This ...

Best Practices, Customer Experience, Customer Experience 2.0, Customer Loyalty, Social Media

It’s all about…….YOU

I have a problem. The problem is that I am actively engaged in speaking, ...

Breaking News, CEO Insights, Customer Experience 2.0, Economy, Increased Profitability, Market Differentiation, Relationships, Seattle Business, Social Media, Social Networking

EBRT embraces Social Media…

Last Wednesday I had the distinct pleasure of speaking to one of the most ...

Best Practices, Customer Experience, Customer Experience 2.0, Customer Loyalty, Economy, Increased Profitability, Market Differentiation, Sales

Actions speak louder than words…

One issue that seems to resonate in the market is who companies care about ...

Articles, Best Practices, Customer Experience, Customer Experience 2.0, Customer Loyalty, Customer Service, Market Differentiation, Relationships

When will they get it…

When are companies going to GET IT – the customer has a voice about ...

Articles, Best Practices, CEO Insights, Customer Experience, Customer Experience 2.0, Customer Loyalty, Economy, Market Differentiation, Promise-Driven Organizations, Promises, Relationships, Sales, Trust

Love it or…

I recently read and article about the new head of Newsweek magazine and how ...

Best Practices, Customer Experience, Customer Experience 2.0, Customer Loyalty, Expectations, Promise-Driven Organizations, Promises, Relationships, Trust

Are you “Authentic” if you keep your “Promises”?

Interesting question, isn’t it? The word Authenticity has been around for a long time ...

Best Practices, Customer Experience, Customer Experience 2.0, Customer Loyalty, Economy, Market Differentiation, Promises, Relationships, Trust

Seth got it right – almost…

Seth Godin, probably one of the greatest marketing minds of a new era is ...

Customer Experience 2.0, Economy

Happy NEW YEAR !!!

As we close out of 2008 (sounds so yesterday already) and move into 2009, ...

Business Strategy, Customer Experience, Customer Experience 2.0, Customer Loyalty, Market Differentiation, Sales

What is Customer Experience 2.0 anyway?

Customer Experience 2.0 is a new way of thinking and a new way of ...