Business Strategy, Customer Experience, Customer Experience 2.0, Customer Loyalty, Market Differentiation, Sales

What is Customer Experience 2.0 anyway?

Customer Experience 2.0 is a new way of thinking and a new way of ...

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Best Practices, Breaking News, Business Strategy, Customer Experience, Customer Loyalty, Employee Retention, Increased Profitability, Market Differentiation, Relationships, Social Media, Social Networking

Stay tuned for some changes…

In the upcoming days and weeks you will start to see some changes happening ...

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Articles, Best Practices, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation

Taking it just a little farther makes all the difference…

I came across an interesting article by JAMIE HERZLICH on Newsday.com today that just ...

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Best Practices, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation

Give your CUSTOMERS away…

Yes, you heard me right – Give your CUSTOMERS away to the competition.  OK, ...

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Best Practices, Customer Experience, Expectations, Increased Profitability, Market Differentiation

If you don’t know the gap…

If you don’t know the gap between what your “employees perception” and your “customers ...

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Breaking News, Customer Experience, Customer Loyalty, Customer Service, Promises, Relationships

Einstein got it right…

I don’t know how many of you enjoy reading about Einstein or not but ...

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Best Practices, Customer Experience, Customer Loyalty, Customer Service, Expectations, Promises, Relationships

Olympics and your customers…

It just wouldn’t be appropriate to not have at least one blog entry related ...

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Best Practices, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation, Relationships

Customers DEMAND more than niceties…

I just read an article that I wanted to share with you.  It is ...

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