Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Employee Retention, Expectations, Market Differentiation, Promise-Driven Organizations, Promises, Relationships, Trust Promises and Commitments – Changing an OrganizationThe other day, I was interviewing a group of people from a customer of ... Read More
Business Strategy, Customer Experience, Customer Loyalty, Customer Service, Employee Retention, Expectations, Increased Profitability, Market Differentiation, Promise-Driven Organizations, Promises, Relationships, Trust PROMISES – why has the exception become the NORMI am really bothered these days by the word PROMISES – not by the ... Read More
Customer Experience, Customer Loyalty, Customer Service, Expectations, Relationships Why do companies ruin a good deed by calling it “a favor”I bet many have experienced this. A company makes a correction to a bill, ... Read More
