Best Practices, Customer Experience, Customer Experience 2.0, Customer Loyalty, Economy, Market Differentiation, Promises, Relationships, Trust

Seth got it right – almost…

Seth Godin, probably one of the greatest marketing minds of a new era is ...

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Business Strategy, Customer Experience, Customer Experience 2.0, Customer Loyalty, Market Differentiation, Sales

What is Customer Experience 2.0 anyway?

Customer Experience 2.0 is a new way of thinking and a new way of ...

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Best Practices, Business Strategy, CEO Insights, Customer Loyalty, Economy

Don’t give in – keep INNOVATING and LEAD…

I was reading an article in the Harvard Business Publishing Blog on Warren Buffet and his views of ...

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Best Practices, Breaking News, Business Strategy, Customer Experience, Customer Loyalty, Employee Retention, Increased Profitability, Market Differentiation, Relationships, Social Media, Social Networking

Stay tuned for some changes…

In the upcoming days and weeks you will start to see some changes happening ...

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Articles, Best Practices, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation

Taking it just a little farther makes all the difference…

I came across an interesting article by JAMIE HERZLICH on Newsday.com today that just ...

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Best Practices, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation

Give your CUSTOMERS away…

Yes, you heard me right – Give your CUSTOMERS away to the competition.  OK, ...

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Best Practices, Business Strategy, CEO Insights, Customer Loyalty, Economy, Employee Retention, Promise-Driven Organizations, Promises, Trust

Transparency – use it or lose it…

I just read a great article in Harvard Business Publishing, “In a downturn, please ...

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Breaking News, Customer Experience, Customer Loyalty, Customer Service, Promises, Relationships

Einstein got it right…

I don’t know how many of you enjoy reading about Einstein or not but ...

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Best Practices, Customer Experience, Customer Loyalty, Customer Service, Expectations, Promises, Relationships

Olympics and your customers…

It just wouldn’t be appropriate to not have at least one blog entry related ...

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