Advocates, Authenticity, Best Practices, Customer Experience, Customer Experience 2.0, Customer Focused, Customer Loyalty, Customer Satisfaction, Engagement, Helping, Interaction, Leadership, Market Differentiation, Marketing, Mind Shift, Pull Marketing, Relationships, Results, ROI, Sales, Social Media, Social Media for CEOs, Social Media for Executives, Strategy, Viral Marketing, Voice of the Customer, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing

How Social Media Comes to the Rescue of Your Customers

I hear this all the time…it is a blessing and a curse…a joy and ...

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Business Strategy, CEO Insights, Customer Experience, Customer Experience 2.0, Customer Focused, Customer Loyalty, Customer Satisfaction, Customer Service, Engagement, Expectations, Innovation, Leadership, Market Differentiation, Mind Shift, Results, Risk, ROI, Social Media, Social Networking, Strategy, Viral Marketing, Voice of the Customer, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing

Want to be in “Control” of your Customers…think Experience, not Product

Do you think you control our product/service with your customers? Think again… Today your ...

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Advocates, Business Strategy, CEO, Customer Experience, Customer Experience 2.0, Customer Focused, Customer Loyalty, Customer Satisfaction, Customer Service, Engagement, Expectations, Helping, Leadership, Market Differentiation, Mind Shift, Promise-Driven Organizations, Social Media, Social Networking, Strategy, Trust, Viral Marketing, Voice of the Customer, WOM on Steroids

What gets “Experienced” gets Shared…and Talked About

Your product works as described. WOW…was that unexpected? Probably not or the person wouldn’t ...

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Best Practices, Customer Experience, Customer Experience 2.0, Customer Focused, Customer Loyalty, Customer Satisfaction, Customer Service, Expectations, Helping, Increased Profitability, Leadership, Market Differentiation, Mind Shift, Passion, Social Media, Voice of the Customer, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing

Do you REALLY need more Customer Research?

“Image courtesy of Stuart Miles/ FreeDigitalPhotos.net” I heard again today…another company trying to find ...

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Customer Experience, Customer Focused, Customer Loyalty, Customer Satisfaction, Economy, Engagement, Expectations, Helping, Increased Profitability, Market Differentiation, Marketing, Mind Shift, Promises, Push Marketing, Results, Risk, ROI, Sales, Social Media, Social Media for CEOs, Social Media for Executives, Strategy, Traditional Marketing, Traditional Media, Viral Marketing, Voice of the Customer, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing

When we TALK…nobody LISTENS

We have become a society of “ME’s”…it’s all about ME. What can you do ...

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Advocates, Brand, Customer Experience, Customer Focused, Customer Satisfaction, Customer Service, Expectations, Interaction, Market Differentiation, Passion, Promises, Sales, Voice of the Customer, Word-of-Mouth

Does Great Service = A WOW Experience?

“Image courtesy of Stockphoto/ FreeDigitalPhotos.net” Do you and your company equate great service with ...

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Advocates, Brand, Business Strategy, Customer Experience, Customer Focused, Customer Satisfaction, Customer Service, Helping, Leadership, Market Differentiation, Mind Shift, Social Media, Social Media for CEOs, Strategy, Viral Marketing, Voice of the Customer, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing

WOW, that was Mediocre…

Somehow these words don’t go together but they are exactly what we deliver to ...

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Advocates, Brand, Customer Experience, Customer Focused, Customer Satisfaction, Customer Service, Engagement, Expectations, Helping, Interaction, Market Differentiation, Mind Shift, Results, Strategy, Voice of the Customer, WOM on Steroids, Word-of-Mouth

Random ACTS OF EXCELLENCE…can they change a company?

So yesterday I was in the US Post Office…one of the places I dread ...

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Advocates, Customer Experience, Customer Experience 2.0, Customer Focused, Customer Loyalty, Customer Satisfaction, Expectations, Interaction, Leadership, Market Differentiation, Mind Shift, Social Media, Social Media for CEOs, Social Media for Executives, Strategy, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing

The Fly and the Shotgun…

Think of a time when you have been enjoying a picnic, some private time ...

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Business Strategy, CEO, Customer Experience, Customer Experience 2.0, Customer Focused, Customer Loyalty, Customer Satisfaction, Customer Service, Increased Profitability, Leadership, Market Differentiation, Mind Shift, Passion, Results, Social Media, Strategy, Voice of the Customer, WOM on Steroids, Word-of-Mouth

How Important are your Customers…REALLY?

“Image courtesy of imagerymajestic / FreeDigitalPhotos.net” Who hasn’t heard the phrase, “Do what I ...

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