Expectations | WOM10 - Part 16

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Category: Expectations

Best Practices, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation

Give your CUSTOMERS away…

Yes, you heard me right – Give your CUSTOMERS away to the competition. OK, ...

Best Practices, Customer Experience, Expectations, Increased Profitability, Market Differentiation

If you don’t know the gap…

If you don’t know the gap between what your “employees perception” and your “customers ...

Best Practices, Customer Experience, Customer Loyalty, Customer Service, Expectations, Promises, Relationships

Olympics and your customers…

It just wouldn’t be appropriate to not have at least one blog entry related ...

Best Practices, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation, Relationships

Customers DEMAND more than niceties…

I just read an article that I wanted to share with you. It is ...

Best Practices, Customer Experience, Customer Loyalty, Expectations, Market Differentiation, Relationships, Social Media, Trust

STOP surveying your customers…

I get asked this question all the time, “Should we just survey our customers ...

Articles, Best Practices, Business Strategy, Customer Experience, Customer Loyalty, Customer Service, Economy, Expectations, Increased Profitability, Market Differentiation

5 Additional Steps to Customer Domination…

I wrote and article about a month ago titled, “Be Disruptive, Build Loyalty and ...

Articles, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation, Promises, Relationships, Trust

Don’t be fooled again…

I just read an interesting article in Marketing Profs that I wanted to share ...

Articles, Business Strategy, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation, Seattle Business

Starbucks – a lesson we can all learn from…

Since I live in “Starbucks land” and “Microsoft land” there doesn’t seem to be a ...

Customer Experience, Customer Loyalty, Customer Service, Expectations, Promises

Experiences are everywhere – especially on vacation!

Well, I am down in the Bay Area for some soccer with my daughter ...

Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation, Promises, Trust

No. 1 issue – “We don’t really know our CUSTOMERS”

Over the past several months there is one comment I have been hearing consistently ...