Promises | WOM10 - Part 8

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Category: Promises

Articles, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation, Promises, Relationships, Trust

Don’t be fooled again…

I just read an interesting article in Marketing Profs that I wanted to share ...

Best Practices, Business Strategy, Customer Experience, Customer Loyalty, Employee Retention, Promise-Driven Organizations, Promises, Relationships, Trust

Simplicity – Simply the right answer…

One of the key “mantra’s” that I live by and what I strive to ...

Promises, Relationships

A day off…

No real blog posting today – it is my anniversary – YEA!! What a ...

Customer Experience, Customer Loyalty, Customer Service, Expectations, Promises

Experiences are everywhere – especially on vacation!

Well, I am down in the Bay Area for some soccer with my daughter ...

Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation, Promises, Trust

No. 1 issue – “We don’t really know our CUSTOMERS”

Over the past several months there is one comment I have been hearing consistently ...

Best Practices, Breaking News, Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Economy, Employee Retention, Expectations, Increased Profitability, Market Differentiation, Promise-Driven Organizations, Promises, Relationships, Seattle Business, Trust

“Marry Your Customer” – Well, sort of…

I just recently released an article, “Marry Your Customer – Creating Trusted, Loyal Relationships,” ...

Business Strategy, Customer Experience, Customer Loyalty, Market Differentiation, Promise-Driven Organizations, Promises

Taking E-Myth Thinking to a Higher Level with Promises

I have recently been introduced to the entire E-Myth philosophy and way of thinking ...

CEO Insights, Customer Loyalty, Customer Service, Expectations, Promise-Driven Organizations, Promises, Trust

Oxymoron: Comprehensive Sales and Marketing Plans (Comprehensive?)

Today I was browsing a website that lists member requests for assistance with various ...

Breaking News, Promises, Relationships, Trust

Business Alliances – Upcoming Seminar

Heads up to anyone that’s considering a Business Alliance. There’s an upcoming seminar this Wednesday, ...

Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Employee Retention, Expectations, Market Differentiation, Promise-Driven Organizations, Promises, Relationships, Trust

Promises and Commitments – Changing an Organization

The other day, I was interviewing a group of people from a customer of ...