Best Practices, Customer Experience, Customer Loyalty, Customer Service, Economy, Market Differentiation, Relationships

Customer Loyalty just doesn’t happen…

One thing I have noticed over the years is how important something can be ...

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Best Practices, Customer Experience, Customer Loyalty, Customer Service, Relationships

It’s all about the customer experience…

There almost isn’t a day that goes by where I don’t hear someone tell ...

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Breaking News, CEO Insights, Customer Experience 2.0, Economy, Increased Profitability, Market Differentiation, Relationships, Seattle Business, Social Media, Social Networking

EBRT embraces Social Media…

Last Wednesday I had the distinct pleasure of speaking to one of the most ...

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Breaking News, CEO Insights, Relationships, Seattle Business, Social Media, Social Networking

Seattle Executives Association

I had the opportunity to speak to a great group of small and middle ...

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Articles, Best Practices, Customer Experience, Customer Experience 2.0, Customer Loyalty, Customer Service, Market Differentiation, Relationships

When will they get it…

When are companies going to GET IT – the customer has a voice about ...

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Articles, Best Practices, CEO Insights, Customer Experience, Customer Experience 2.0, Customer Loyalty, Economy, Market Differentiation, Promise-Driven Organizations, Promises, Relationships, Sales, Trust

Love it or…

I recently read and article about the new head of Newsweek magazine and how ...

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Best Practices, Customer Experience, Customer Experience 2.0, Customer Loyalty, Expectations, Promise-Driven Organizations, Promises, Relationships, Trust

Are you “Authentic” if you keep your “Promises”?

Interesting question, isn’t it?  The word Authenticity has been around for a long time ...

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Best Practices, Customer Experience, Customer Experience 2.0, Customer Loyalty, Economy, Market Differentiation, Promises, Relationships, Trust

Seth got it right – almost…

Seth Godin, probably one of the greatest marketing minds of a new era is ...

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Relationships, Uncategorized

Life is a CELEBRATION – enjoy it!!

This is an unusual post for me and one that is not related at ...

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