Best Practices, Breaking News, Business Strategy, Customer Experience, Customer Loyalty, Employee Retention, Increased Profitability, Market Differentiation, Relationships, Social Media, Social Networking

Stay tuned for some changes…

In the upcoming days and weeks you will start to see some changes happening ...

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Breaking News, Customer Experience, Customer Loyalty, Customer Service, Promises, Relationships

Einstein got it right…

I don’t know how many of you enjoy reading about Einstein or not but ...

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Best Practices, Customer Experience, Customer Loyalty, Customer Service, Expectations, Promises, Relationships

Olympics and your customers…

It just wouldn’t be appropriate to not have at least one blog entry related ...

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Best Practices, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation, Relationships

Customers DEMAND more than niceties…

I just read an article that I wanted to share with you.  It is ...

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Best Practices, Customer Experience, Customer Loyalty, Customer Service, Employee Retention, Relationships

Dumb it down for best results…

Today I read two blogs that were focused on something we have been preaching ...

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Best Practices, Customer Experience, Customer Loyalty, Expectations, Market Differentiation, Relationships, Social Media, Trust

STOP surveying your customers…

I get asked this question all the time, “Should we just survey our customers ...

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Articles, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation, Promises, Relationships, Trust

Don’t be fooled again…

I just read an interesting article in Marketing Profs that I wanted to share ...

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Best Practices, Business Strategy, Customer Experience, Customer Loyalty, Employee Retention, Promise-Driven Organizations, Promises, Relationships, Trust

Simplicity – Simply the right answer…

One of the key “mantra’s” that I live by and what I strive to ...

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Promises, Relationships

A day off…

No real blog posting today – it is my anniversary – YEA!! What a ...

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Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Economy, Employee Retention, Increased Profitability, Market Differentiation, Relationships

Collective Amnesia “forgets” about the Customer

I just read an article and felt compelled to share some thoughts about it ...

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