Relationships | WOM10 - Part 22

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Category: Relationships

Best Practices, Breaking News, Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Economy, Employee Retention, Expectations, Increased Profitability, Market Differentiation, Promise-Driven Organizations, Promises, Relationships, Seattle Business, Trust

“Marry Your Customer” – Well, sort of…

I just recently released an article, “Marry Your Customer – Creating Trusted, Loyal Relationships,” ...

Breaking News, Promises, Relationships, Trust

Business Alliances – Upcoming Seminar

Heads up to anyone that’s considering a Business Alliance. There’s an upcoming seminar this Wednesday, ...

Breaking News, Business Strategy, Relationships

CEI and Moss Adams Team Up

We’re excited to announce our partnership with Moss Adams LLP Strategic Planning group to ...

Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Employee Retention, Expectations, Market Differentiation, Promise-Driven Organizations, Promises, Relationships, Trust

Promises and Commitments – Changing an Organization

The other day, I was interviewing a group of people from a customer of ...

Business Strategy, Customer Experience, Customer Loyalty, Customer Service, Employee Retention, Expectations, Increased Profitability, Market Differentiation, Promise-Driven Organizations, Promises, Relationships, Trust

PROMISES – why has the exception become the NORM

I am really bothered these days by the word PROMISES – not by the ...

Customer Experience, Customer Loyalty, Customer Service, Expectations, Relationships

Why do companies ruin a good deed by calling it “a favor”

I bet many have experienced this. A company makes a correction to a bill, ...

Customer Loyalty, Employee Retention, Expectations, Increased Profitability, Market Differentiation, Promise-Driven Organizations, Promises, Relationships, Trust

Promise-Driven Organizations Deliver!

Welcome to a new blog about Promise-Driven Organizations. Let’s face it – ALL of ...