Brand, Business Strategy, Cost of Sale, Customer Experience, Customer Satisfaction, Innovation, Interaction, Marketing, Mind Shift, ROI, Sales, Social Media, Social Media for CEOs, Social Media for Executives, Social Networking, Traditional Marketing, Traditional Media, Word-of-Mouth, Word-of-Mouth Marketing

Why would you ever need social media?

Back in the early days, business was done eyeball to eyeball and with a ...

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ROI, Sales, Word-of-Mouth, Word-of-Mouth Marketing

Crap is still Crap…

OK, so this post is a bit out of character for me but it ...

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Best Practices, Customer Experience, Customer Experience 2.0, Customer Loyalty, Economy, Increased Profitability, Market Differentiation, Sales

Actions speak louder than words…

One issue that seems to resonate in the market is who companies care about ...

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Articles, Best Practices, CEO Insights, Customer Experience, Customer Experience 2.0, Customer Loyalty, Economy, Market Differentiation, Promise-Driven Organizations, Promises, Relationships, Sales, Trust

Love it or…

I recently read and article about the new head of Newsweek magazine and how ...

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Business Strategy, Customer Experience, Customer Experience 2.0, Customer Loyalty, Market Differentiation, Sales

What is Customer Experience 2.0 anyway?

Customer Experience 2.0 is a new way of thinking and a new way of ...

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