Advocates, Business Strategy, CEO, Customer Experience, Customer Experience 2.0, Customer Focused, Customer Loyalty, Customer Satisfaction, Customer Service, Engagement, Expectations, Helping, Leadership, Market Differentiation, Mind Shift, Promise-Driven Organizations, Social Media, Social Networking, Strategy, Trust, Viral Marketing, Voice of the Customer, WOM on Steroids
Your product works as described. WOW…was that unexpected? Probably not or the person wouldn’t ...
Best Practices, Customer Experience, Customer Experience 2.0, Customer Focused, Customer Loyalty, Customer Satisfaction, Customer Service, Expectations, Helping, Increased Profitability, Leadership, Market Differentiation, Mind Shift, Passion, Social Media, Voice of the Customer, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing
“Image courtesy of Stuart Miles/ FreeDigitalPhotos.net” I heard again today…another company trying to find ...
“Image courtesy of Stuart Miles / FreeDigitalPhotos.net” Customers are complaining about our service…LOWER THE ...
“Image courtesy of Stockphoto/ FreeDigitalPhotos.net” Do you and your company equate great service with ...
Advocates, Brand, Business Strategy, Customer Experience, Customer Focused, Customer Satisfaction, Customer Service, Helping, Leadership, Market Differentiation, Mind Shift, Social Media, Social Media for CEOs, Strategy, Viral Marketing, Voice of the Customer, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing
Somehow these words don’t go together but they are exactly what we deliver to ...
So yesterday I was in the US Post Office…one of the places I dread ...
Business Strategy, CEO, Customer Experience, Customer Experience 2.0, Customer Focused, Customer Loyalty, Customer Satisfaction, Customer Service, Increased Profitability, Leadership, Market Differentiation, Mind Shift, Passion, Results, Social Media, Strategy, Voice of the Customer, WOM on Steroids, Word-of-Mouth
“Image courtesy of imagerymajestic / FreeDigitalPhotos.net” Who hasn’t heard the phrase, “Do what I ...
Word-of-Mouth is generated because of the “extremes” not the normal. If someone has a ...
One of the blogs I regularly follow is Seth Godin. Why Seth? He has ...
One thing I have noticed over the years is how important something can be ...