Customer Service | WOM10 - Part 9

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Category: Customer Service

Best Practices, Customer Experience, Customer Loyalty, Customer Service, Employee Retention, Relationships

Dumb it down for best results…

Today I read two blogs that were focused on something we have been preaching ...

Articles, Best Practices, Business Strategy, Customer Experience, Customer Loyalty, Customer Service, Economy, Expectations, Increased Profitability, Market Differentiation

5 Additional Steps to Customer Domination…

I wrote and article about a month ago titled, “Be Disruptive, Build Loyalty and ...

Articles, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation, Promises, Relationships, Trust

Don’t be fooled again…

I just read an interesting article in Marketing Profs that I wanted to share ...

Articles, Business Strategy, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation, Seattle Business

Starbucks – a lesson we can all learn from…

Since I live in “Starbucks land” and “Microsoft land” there doesn’t seem to be a ...

Customer Experience, Customer Loyalty, Customer Service, Expectations, Promises

Experiences are everywhere – especially on vacation!

Well, I am down in the Bay Area for some soccer with my daughter ...

Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation, Promises, Trust

No. 1 issue – “We don’t really know our CUSTOMERS”

Over the past several months there is one comment I have been hearing consistently ...

Best Practices, Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Market Differentiation, Uncategorized

I’m inspired…Lovemarks

I have been reading and listening to some speeches given by Kevin Roberts, Worldwide ...

Best Practices, Breaking News, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Employee Retention, Increased Profitability, Market Differentiation, Trust

Keeping it simple…

The Wharton School of Business online newsletter, http://knowledge.wharton.upenn.edu/index.cfm, had an excellent discussion (and video ...

Breaking News, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Expectations

A GREAT Resource for CEO’s

I wanted to let our readers know of a site that is not only ...

Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Increased Profitability, Market Differentiation

TRUST and LOYALTY – Maybe organizations are finally getting it?

I just read a very interesting article in the Deloitte Review (Deloitte Review is ...