Social Media, Strategy, Traditional Marketing, Word-of-Mouth, Word-of-Mouth Marketing

BusinessWeek has it right…

I just read a great article in the latest edition of BusinessWeek called, “Social ...

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Social Media

Jack Zduriencik of Seattle Mariners speaks to CEOs…

What a great morning I just had listening to Jack “Z” Zduriencik the GM ...

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Customer Experience, Customer Loyalty, Social Media, Word-of-Mouth, Word-of-Mouth Marketing

Customer Loyalty and Word-of-Mouth

When my brother and I wrote our book, “Creating and Delivering Totally Awesome Customer ...

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Results, ROI, Social Media, Word-of-Mouth

Out with the old…in with the NEW

HAPPY NEW YEAR!! I can’t believe all the blogs I have been reading that ...

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