Breaking News, CEO Insights, Relationships, Seattle Business, Social Media, Social Networking

Seattle Executives Association

I had the opportunity to speak to a great group of small and middle ...

 ​Read More

Articles, Best Practices, Breaking News, Economy, Market Differentiation, Seattle Business, Social Media, Trust

Joe, way to go – you ‘da man…

I wrote an entry a little while ago referencing how parasitic the media is ...

 ​Read More

Best Practices, Breaking News, Business Strategy, Customer Experience, Customer Loyalty, Employee Retention, Increased Profitability, Market Differentiation, Relationships, Social Media, Social Networking

Stay tuned for some changes…

In the upcoming days and weeks you will start to see some changes happening ...

 ​Read More

Best Practices, Customer Experience, Customer Loyalty, Expectations, Market Differentiation, Relationships, Social Media, Trust

STOP surveying your customers…

I get asked this question all the time, “Should we just survey our customers ...

 ​Read More

Articles, Humor, Social Media, Social Networking

Friday Humor…

I thought I would take a bit of a break today and share some ...

 ​Read More