confidentiality reasons) and it reminded me of why I love what I do…seeing companies delivering TOTALLY AWESOME CUSTOMER EXPERIENCES.
I was blown away at how attentive they were to me…immediately upon arrival…and how they quickly took control to eliminate my “fear of the unknown” about what I needed to find out. They were on their game and within seconds (maybe minutes) I was feeling so at ease, comfortable, and willing to talk about my needs…in much greater detail than I would normally have ever done.
I was in “Shock and Awe” with my experience.
Granted…I write about it (a lot), give speeches about it (a lot), and help companies create these for their own companies at WOM10. But when you experience it, it still hits me in the gut (and heart) and just makes me smile. I just had to soak it up. And it made me realize, after spending the past 20 years writing about, speaking about, and literally trying to convince CEOs and Business Owners how incredibly powerful this stuff is, it’s still just makes me (a customer) feel amazing…and smile!!
“Shock and Awe” is definitely UNDERRATED…it is something everyone appreciates…and deserves.
Maybe my “mission and passion” in this area really is the future. If everyone delivered this kind of experience to their customers every day, there would be a lot more smiles walking around the streets!
