confidentiality reasons) and it reminded me of why I love what I do…seeing companies ...
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Asian businesswoman smile thumbs up with red heart on gray background Differentiation…by definition means ...
Advocates, Analytics, Best Practices, Business Strategy, CEO, Customer Centric, Customer Experience, Customer Focused, Customer Loyalty, Customer Obsessed, Engagement, Increased Profitability, Leadership, Market Differentiation, Marketing, Mind Shift, Passion, Promises, Relationships, Results, Risk, ROI, Sales, Strategy, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth
Almost every business has at least one thing in common…they want more customers. And ...
Advocates, Best Practices, Blogging, Brand, Business Strategy, Content Marketing, Creativity, Customer Centric, Customer Experience, Customer Focused, Customer Loyalty, Customer Obsessed, Engagement, Expectations, Helping, Innovation, Interaction, Leadership, Market Differentiation, Marketing, Mind Shift, Pull Marketing, Relationships, ROI, Social Media, Strategy, Trust, Trusted Relationships, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing
With the advent of the Digital (or Internet or whatever you want to call ...
Advocates, Analytics, Best Practices, Brand, Business Strategy, CEO, Customer Centric, Customer Experience, Customer Focused, Customer Loyalty, Customer Obsessed, Engagement, Helping, Increased Profitability, Innovation, Interaction, Leadership, Market Differentiation, Mind Shift, Promises, Pull Marketing, Relationships, Results, ROI, Sales, Social Media, Strategy, Trust, Voice of the Customer, Word-of-Mouth
Portrait of angry woman screaming on the phone isolated on a white background The ...
Advocates, Best Practices, Business Strategy, CEO, Customer Experience, Customer Focused, Customer Loyalty, Customer Obsessed, Customer Satisfaction, Customer Service, Engagement, Expectations, Helping, Increased Profitability, Interaction, Leadership, Mind Shift, Relationships, Results, Risk, ROI, Social Media, Strategy, Trust, Trusted Relationships, Voice of the Customer, Word-of-Mouth
road with sign pole and blue sky with clouds Let’s take a quick vote…raise ...
Advocates, Analytics, Best Practices, CEO, Customer Experience, Customer Loyalty, Customer Satisfaction, Customer Service, Engagement, Expectations, Increased Profitability, Interaction, Leadership, Promises, Relationships, Results, Risk, ROI, Sales, Trust, Trusted Relationships, Voice of the Customer
When someone decides they don’t like their initial experience or don’t like the experience ...
I was in a meeting with a business owner the other day and she ...
Advocates, Best Practices, Brand, Business Strategy, CEO, Customer Centric, Customer Experience, Customer Focused, Customer Loyalty, Customer Obsessed, Helping, Increased Profitability, Leadership, Market Differentiation, Mind Shift, Results, ROI, Sales, Social Media, Strategy, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth
I was talking to a prospective client the other day and we got into ...
Advocates, Brand, CEO, Customer Centric, Customer Experience, Customer Focused, Customer Loyalty, Customer Obsessed, Customer Satisfaction, Engagement, Leadership, Market Differentiation, Mind Shift, Passion, Relationships, Results, Social Media, Trust, Trusted Relationships, Voice of the Customer, WOM on Steroids, Word-of-Mouth, Word-of-Mouth Marketing
There is one thing I get from doing lots of speeches…feedback. Whether I ask ...